Frequently asked questions
Find clear, practical answers on equipment capability, delivery, integration and support to help make informed decisions. If you don’t see what you need, our team is on hand to help. Common questions regarding use of the instrument and any technical difficulties and their solutions can be found in our Support section.
General FAQs
Do you ship internationally?
How do I find my local distributor?
Can someone show me how your instruments work?
Can I get a formal quotation before placing an order?
How can I place an order?
How long does delivery of my instrument take?
Do you provide installation services?
Is training available for new users?
Do you offer a testing service?
Texture Analyser FAQs
What is a Texture Analyser?
How do I know which instrument is right for my application?
How much does a Texture Analyser cost?
What should I consider when buying a Texture Analyser?
Can I customise an instrument for specific testing needs?
How do I choose the right probe or attachment for a specific product test on a Texture Analyser?
How do probe geometry and size affect texture analysis results?
What if I need a special texture analysis solution to my specific texture related problem?
What else will I be able to measure alongside Force, Distance and Time?
How do you maintain and calibrate a Texture Analyser?
Is training required to operate a Texture Analyser?
Will you be able to teach me everything I need to know about texture analysis?
Can you provide on-site installation and training at our facility?
How does temperature affect texture analysis?
How does sample preparation impact texture analysis?
What is the impact of sample heterogeneity on texture analysis?
How does sample orientation affect texture analysis results?
How does the Texture Analyser handle very soft or very hard samples?
Can Texture Analysers measure juiciness or moistness in products?
Can a Texture Analyser simulate real-life consumption/usage conditions?
Can texture analysis predict shelf-life?
Can a Texture Analyser be used for both solid and liquid products?
Is a Texture Analyser a Materials Tester?
What is the significance of the speed of testing in texture analysis?
Can I easily share and compare my data with my overseas colleagues?
What are my software options, and will the software be updated regularly?
Can your software integrate with other lab systems?
Can texture analysis be automated?
Can texture analysis data be correlated with sensory panel evaluations?
What role does texture analysis play in competitive product analysis?
How are texture analysis results used in formulation optimisation?
How do you select the appropriate force range for a texture analysis test?
How is texture analysis data used in quality control?
What role does texture analysis play in product development?
Volscan Profiler/Ceramscan FAQs
What is a Volscan Profiler/Ceramscan used for?
How much does a Volscan Profiler or Ceramscan cost?
What things should I consider when buying a Volume/Density Measuring instrument?
How does the Volscan Profiler compare to traditional volume measurement methods?
How accurate is the Volscan Profiler/Ceramscan?
What can a laser-based volume-measuring instrument test that displacement methods can’t?
What else will I be able to measure alongside Volume?
What other products might I be able to test?
Can I easily share and compare my data with my overseas colleagues?
Once I’ve bought a Volscan Profiler/Ceramscan, what support is available and how much will it cost?
How does sample preparation affect measurements with the Volscan Profiler?
Can the Volscan Profiler's measurements be affected by product colour or reflectivity?
What kind of maintenance does the Volscan Profiler require?
Can the Volscan Profiler measure frozen products?
