Privacy and cookie policy

Stable Micro Systems Ltd is committed to respecting your privacy and maintaining the security of the personal data you provide. We may request personal data from you through our website forms in order to respond to enquiries or provide services.

You may provide information when you:

Request technical support, advice, or resources
Register an instrument and/or software
Request manuals, brochures, or downloads
Join our user newsletter mailing list
Register for a warranty extension
Register for a customer account

The personal data we collect is provided openly, with your consent, and is relevant to the services you request.

We may also collect limited technical information such as your IP address, browser type, pages visited, and general location as part of website usage statistics (via cookies – see below).

We use the information you provide to:

Respond to your requests
Provide product or support information
Improve our services
Send marketing communications where you have opted in

We may share relevant information with select distributors where they are better placed to provide timely local support. We do not sell or rent your personal data and do not share it outside our distributor network except where required by law or to meet our obligations under data protection legislation.

All personal data is stored securely on controlled servers. Where data is backed up offsite, it is encrypted to protect against unauthorised access or disclosure.

Stable Micro Systems is registered with the Information Commissioner’s Office (ICO).

For more information about your rights under UK GDPR, please visit ico.org.uk. You also have the right to lodge a complaint with the ICO if you believe your personal data has been handled improperly or your data protection rights have not been respected.

To make a privacy request or raise a query, please contact:
sales@stablemicrosystems.com

Opting out, unsubscribing, and account deletion

You may unsubscribe from marketing communications at any time using the link provided in the footer of our emails.

You also have the right to contact us to:

Confirm whether we hold personal data about you
Request access to your personal data
Request corrections to inaccurate or incomplete information
Request deletion of your personal data
Opt out of marketing communications

If you have registered an instrument or software, or created a Customer Account, we may send communications relating to your purchase, including technical updates, service information, or licence-related notices.

You may request deletion of your Customer Account and associated personal data. We will take reasonable steps to remove your information from our active systems, subject to any legal, regulatory, accounting, or contractual requirements to retain limited records (for example, licence ownership or warranty support). We will confirm once your request has been processed.

If you experience any difficulty unsubscribing or submitting a request, please contact us for assistance.

External links

This website may contain links to external sites outside the control of Stable Micro Systems Ltd. We encourage you to review the privacy policies of those websites, as we are not responsible for their content or privacy practices.

Cookies

Cookies help improve your experience by allowing our website to recognise your device and remember certain information, either during your visit (session cookies) or for future visits (persistent cookies).

They support core website functionality, store preferences, and help us understand how visitors use the site so we can improve performance and usability.

Cookies may be set by our website (first-party cookies) or by third-party services that provide analytics or additional features (third-party cookies).

We use CookieFirst to manage cookies on our website and to provide clear control over your preferences.

Managing your cookie preferences

When you first visit our website, you will see a cookie banner giving you the option to:

Accept all, or
No, adjust your preferences

If you choose to adjust your settings, you can enable or disable the following categories:

Necessary cookies – required for the website to function
Performance cookies – help us understand website usage
Functional cookies – remember preferences and choices
Advertising cookies – used to deliver relevant marketing content

Except for Necessary cookies, all other categories are switched off by default and will only be activated if you choose to enable them.

You can update or withdraw your consent at any time using the CookieFirst preference panel available on our website.

For general information about cookies, you may visit independent guidance websites such as allaboutcookies.org.

Customer Portal cookies

Our separate Customer Account portal (used for product registrations and access to support materials) uses cookies that are strictly necessary for secure login and authentication.

These cookies are required for the portal to function and cannot be disabled.