Privacy and Cookie Policy

Stable Micro Systems Ltd is committed to respecting your privacy and maintaining the security of the data that you provide. We may at times request some information from you (via our website forms) to allow us to assist with requests made by you for information.

This information will be for you:

• To request technical support
• To request a resource from us
• To request testing advice
• To request macro writing advice
• To request registration of your instrument and/or software
• To request to join the user news newsletter email list
• To request a manual
• To request a brochure
• To request a software download
• To register for an extension to your warranty

The information we collect is collected in an open manner and with your consent and is relevant to providing the services available on our website.

In addition we collect information such as your IP address, geographical location, operating system, referral source, length of visit, pages visited and web browser as part of website usage statistics (via cookies – see below).

We may use the information you provide to us to contact you with information on products, services or website updates which may be of interest to you. We may also use the information you provide for market research and to improve the service and support we provide.

We may pass on information to select distributors when we feel they can support you better or quicker than we can. We do not sell, rent or pass on your information to any third party outside of our distributors beyond that required due to legislation and to conform to the GDPR (General Data Protection Regulation) law.

We secure the personal information you provide on computer servers in a controlled, secure environment and when backed-up offsite is encrypted to protect from unauthorised access, use or disclosure.

Stable Micro Systems is registered with the ICO (Information Commissioner's Office).

For more information about your rights under GDPR, visit the website at ico.org.uk 

Opting Out and Unsubscribing

At any time, you may unsubscribe easily from the link at the footer of our newsletters which have been sent to you because you ‘opted-in’ to receive marketing communication when you requested information from us. Upon request Stable Micro Systems can also provide you with information about whether we hold any of your personal information and you have the right to review, request corrections, request deletion or opt-out of our marketing email communication.

Upon registration of instruments or software you will receive emails from us intended to provide you with information regarding the products you have purchased from us. You may opt-out of this communication at any time but records of the instrument/software location cannot be deleted for the purposes of licence ownership records.

Should you face any difficulty unsubscribing, please get in contact with our IT support team techsupport@stablemicrosystems.com

External Links

This website contains links to sites outside the control of Stable Micro Systems Ltd and while we provide no personal information to these sites we encourage you to read their privacy policies to see how they handle privacy.

Cookies

Websites use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do many different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site. Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

Find out more about cookies.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device intrusive, particularly when this information is stored and used by a third party without them knowing. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

If you would like clarification on matters of privacy or cookies used on our site then please do not hesitate to contact us for further information.

Page updated on 24 May 2018.